Understanding the Business Implications of Generation Y , 16 September

Within a context of increased global competition organisations are continually seeking to revisit their human resource strategies aimed at attracting, developing and retaining the most talented workforce possible.
In the war for talent, employers have to be aware that they are seeking to attract employees who are highly trained, have expectations with respect to work-life balance, wish to be an integral part of an organisation’s decision making processes and to be treated fairly and with respect. More

Achieving Excellence in Customer Management: The Perfect Customer Experience
On 22 November 2007, Moira Clark, Professor of Strategic Marketing at Henley Management College shared her latest research at this event in the Thames Valley region. The presentation highlighted how to get the very best out of your customer relationships to the strategic advantage of your company. Members of the Association can download Professor Clark's presentation by logging in to the password protected area

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